Up next in 10
Welcome! We're excited to have you here for an insightful discussion on Rod Keller. Also, take advantage of this opportunity to explore who leads the Corvette Museum delivery team.
This video comprehensively overviews who leads the Corvette Museum delivery team.
Some of the topics we will discuss are:
- R8C Museum Delivery Program
- What's the Insider Story of Corvette Museum Delivery?
- C8 Corvette Museum Delivery
Our channel is dedicated to providing a wealth of captivating content, emphasizing the importance of Rod Keller. Discover the art of knowing more about who leads the Corvette Museum delivery team.
*********************************
CORVETTE TODAY introduces you to the brand new R8C Museum Delivery manager at the National Corvette Museum, Rod Keller!
Rod stops by to talk to your CORVETTE TODAY host, Steve Garrett and to give you a "behind the scenes" look at what it takes to get your Corvette ready for delivery at the NCM.
Rod talks about his staff and the outstanding job they do. You'll have a full understanding of the entire Museum Delivery procedure.
Plus, Rod has been a faithful CORVETTE TODAY enthusiast for many years too.
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0:00
[Music]
0:03
welcome to Corvette today the show that
0:06
talks about everything Corvette with
0:08
your host Steve Garrett lifetime member
0:11
of the National Corvette Museum
0:13
president of the Corvette club of Kansas
0:15
City Missour and radio disc jockey at
0:18
the number one radio station in Kansas
0:20
City for over 45
0:22
years here's Steve
0:27
Garrett thanks for listening and
0:29
watching Corvette today the show that
0:30
talks about everything Corvette and the
0:33
only current podcast dedicated to
0:35
Corvette I'm your host Steve Garrett I
0:37
appreciate you tuning in Corvette today
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is brought to you by wheelcraft want to
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from around the world my guest on
3:16
today's show is the new rhc delivery
3:19
manager at the National Corvette Museum
3:21
and we're going to talk about what it
3:22
takes to get your Corvette ready for
3:24
delivery at the Museum his name is Rod
3:27
Keller Rod welcome to Corvette today
3:29
buddy hey Steve thanks so much for
3:31
having me on it's great speaking to you
3:33
again I know last time we talked we're
3:34
both in freezing weather so I'm looking
3:36
forward to a little warmth today
3:38
absolutely well first off buddy let's
3:40
talk more personally about you tell me
3:42
about where you grew up do you have
3:44
siblings did you come from a car family
3:46
Steve interesting enough I grew up in
3:48
the State of Florida and I was there for
3:51
the majority of my younger years we
3:54
actually relocated to Atlanta Georgia
3:56
and I finished up my schooling there and
3:58
I was very very fortunate to start a
4:00
career with the Coca-Cola Company nice
4:02
yeah I spent about 30 years with that
4:04
company and being in the hometown of the
4:06
world headquarters sh did have at perks
4:08
so I really enjoyed that got to a lot of
4:09
World Series games got to enjoy a lot of
4:11
things with the Coca-Cola Company the
4:13
company actually took me to Richmond
4:15
Virginia for about six years and then I
4:17
relocated back to Orlando Florida in
4:19
2003 and I've resided there ever since
4:22
until I took this job in Bowling Green
4:24
now so I'm adjusting to that weather
4:26
change it's been a little bit of a
4:28
challenge the last few weeks I can
4:30
imagine I have two great sisters to say
4:32
we grew up in a car family would
4:34
probably not be 100% accurate my dad
4:36
introduced me to short track racing and
4:39
nhr events even hydroplane racing at an
4:42
early age but we didn't have any really
4:44
cool cars until my mom got a 69 Camaro
4:47
oh yeah that was a car I got to drive a
4:49
little bit my early years in high school
4:51
so maybe that's what started me in a car
4:53
type loving the vents so when did you
4:55
know you were a car guy when did you
4:57
realize that you're into cars it's very
4:59
strange we grew up in a family before we
5:01
got the Camaro everything was a Chrysler
5:04
product huh so my dad grabbed me one day
5:07
and said hey we're going to the Plymouth
5:08
dealership they have a funny car there
5:10
on display so it was Don the snake Pome
5:12
and I don't know if you grew up with any
5:14
of those names and racing but oh yeah oh
5:16
my gosh I was fascinated by that car
5:18
fell in love with it and immediately
5:20
started grabbing every hot rod and Car
5:22
Craft magazine I could get to read and I
5:24
was hooked from that point forward
5:25
that's really cool so when did you get
5:27
drawn to Corvettes was Corvette always
5:29
the car for you you know probably like
5:32
most of the guys I grew up with we all
5:34
loved Corvettes we just couldn't afford
5:35
them I grew up in the age when all of my
5:38
friends had Boss 302 Mustangs or 351
5:41
Mustangs so I had to be different so my
5:43
first muscle type car was a 340 Plymouth
5:46
Duster and from there I just had a few
5:48
Trans Ams I had z28s until I was
5:51
eventually able to get my first Corvette
5:53
which was a 1973 very nice now you've
5:57
owned multiple Corvettes I know talk
5:59
about some of your previous Corvettes
6:01
and the one that you got in the garage
6:02
right now well I started with the 73
6:05
which might still be my most favorite it
6:06
was an la2 four-speed car with air I
6:09
then graduated to a 79 L82 fourspeed
6:12
998 2005 and I currently have a 2015
6:16
Stingray which is a seven-speed and my
6:18
friends would disown me if I didn't
6:20
mention that every one of my cars has
6:22
always been a manual transmission it's
6:23
just something I've always enjoyed about
6:25
the model and being able to shift gears
6:27
so I love that C7 and really really
6:29
enjoy that when I take it out and spend
6:31
a little time with it amen buddy my C7
6:33
was a manual transmission and everybody
6:35
says well now that you've got a C8 I'm
6:37
sure you don't miss that car I miss my
6:39
C7 manual transmission every single day
6:43
I know it's something about it right she
6:45
Ates a great car yeah but that manual
6:47
transmission is something special it
6:49
really is now you've got history with
6:51
the National Corvette Museum too talk
6:53
about your relationship with the museum
6:55
yeah it's it's fascinating when I think
6:57
back about this but on a whim and know I
6:59
can't even remember how we found out
7:01
about it but my two best friends and
7:02
myself found out about the opening and
7:04
we were all in Atlanta so we decided we
7:06
were going to road trip we each had
7:07
Corvettes and we each drove our own car
7:10
so we drove three Corvettes from Atlanta
7:11
in 1994 for the grand opening and the
7:14
really cool thing that I want to share
7:16
with you and the listeners is my two
7:17
best friends are going to be back up for
7:18
the 30th Anniversary later this year so
7:21
I'm really looking forward to that so I
7:22
was there from the ground zero it's
7:24
special to all of us when we get around
7:25
and talk about our Corvette times yeah
7:27
very cool well buddy let's take our
7:29
first break when we come back we're
7:30
going to talk about what it takes to
7:32
prepare a Corvette at the museum for
7:34
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4231 I'm your host Steve Garrett with me
10:00
is the new rhc delivery manager at the
10:02
National Corvette Museum Rod Keller in
10:05
the second segment of Corvette today
10:07
we're going to talk about what it takes
10:08
to prepare a Corvette for a museum
10:10
delivery first Rod the rhc program
10:13
delivered 2500 Corvettes last year in
10:16
2023 that's an amazing number how many
10:19
Corvettes can you guys deliver in one
10:21
day and do you think you're going to
10:22
break the record this year Steve it was
10:24
quite an accomplishment everybody at the
10:26
Museum is incredibly proud of it we
10:28
typically can be between 10 to 14 cars
10:31
per day okay and we certainly fully
10:34
expect to break that record this year
10:36
you know we've talked a little bit about
10:37
the growth and the excitement around the
10:38
C8 and we'll talk a little bit more
10:40
about different opportunities further
10:42
but we look forward to Breaking that
10:43
record this year that would be awesome
10:45
and this is something I didn't realize
10:47
but the museum delivery experience isn't
10:50
just for new cars is it that's correct
10:52
and I think that's something very
10:53
important I didn't even know it Steve
10:55
until I started there so we offer a
10:58
museum experience for any year Corvette
11:00
and quite frankly we're something we're
11:02
very excited about and want to continue
11:04
to grow that in 2024 as well if you've
11:07
got a 73 model and you want to bring it
11:08
in we will detail it clean it up for you
11:11
get it on the Boulevard and you'll
11:12
experience everything that somebody with
11:14
a brand new C8 will experience and it's
11:16
so much fun we get so many comments when
11:18
we have a C3 out on the Boulevard and
11:21
people see it on the webcams we get
11:22
calls all day long or what is that C3
11:24
doing out there you know so something
11:26
people should really look into and they
11:27
can see all that information on our
11:29
website so I'd encourage people to take
11:31
a look that's really awesome I didn't
11:33
even know that and that's cool
11:34
information now a lot of people Rod
11:37
believe that when their Corvette is
11:38
built across the street at the plant
11:40
they just drive it over the museum but
11:42
that's not exactly true talk about how
11:45
you get Corvettes from the plant over to
11:47
the museum yeah that seems like the
11:49
simplest process right Steve but that's
11:51
not how it works it's put on a transport
11:53
just like if it was being taken to
11:55
Atlanta Georgia and dropped off the
11:56
dealerships there we get anywhere from
11:59
one to two transports per day depending
12:01
on the number of cars that are available
12:03
for us they are brought right across the
12:05
street we unload them we check them in
12:07
just like any dealership would very cool
12:09
now Rod talk to me about when the rhc
12:12
process starts for you and your team
12:14
because obviously it's got to be weeks
12:16
in advance doesn't it it is and we'll
12:18
start to track the cars as they're
12:20
coming through from a build Shane does
12:21
an amazing job of watch news as they
12:23
progress what we don't do is we do not
12:26
schedule the customer delivery dates
12:28
until we actually have the cars in our
12:30
possession typically we'll get those
12:32
cars and then we'll begin the process of
12:34
reaching out to the customer and
12:35
confirming delivery dates anywhere
12:37
usually from two weeks after we receive
12:39
the car and it can depend if they're
12:41
wanting to get it a little bit earlier
12:42
we can work that way or for a little bit
12:43
later we can do that as well gotcha now
12:45
I can imagine scheduling a museum
12:47
delivery with a customer has to be a
12:49
jigsaw puzzle how does all that work
12:51
from your perspective and what things
12:53
have to be factored in when scheduling a
12:55
delivery for RH you know Steve the thing
12:58
that's most important to us is our goal
13:00
is to make this just an exceptional
13:02
experience for our customers we're
13:04
completely flexible we offer up
13:06
different days different times we're
13:08
cognizant of the fact that they got to
13:10
make travel Arrangements they have to
13:11
book hotels they have to get a rental
13:13
car maybe they're going to have their
13:15
car transported so they're going to
13:16
start to work on Transportation of their
13:18
car home so it seems like it be
13:20
cumbersome quite frankly it's not for
13:22
the main reason these customers are just
13:23
so excited to come get these cars almost
13:25
as excited as we are to have them yeah
13:27
the flexibility there just works out
13:29
great for both parties and we just work
13:31
with the customer directly to see what
13:32
works for their needs nice now I know
13:35
there's a lot of extras now that
13:36
customers can order as part of Museum
13:39
delivery like paint protection film
13:41
ceramic coating installation of various
13:43
Arrow extras and stuff talk about all
13:46
the stuff that might be available for
13:47
people and how that affects the museum
13:49
delivery date Steve I appreciate that
13:52
question because I talk to a lot of
13:53
customers every day and not all of our
13:55
delivery customers are aware of that
13:56
fact but we can install so many items
13:59
you mentioned a lot of them you talked
14:00
about ppf you talked about window 10
14:03
we've also do wheel locks engine covers
14:05
radiator screen side rockers front
14:08
Splitters high-wing spoilers certain
14:10
stripe package hash marks Jake Stripes
14:12
things of that nature and I've got just
14:14
amazing crew and they are so good at
14:17
what they do Steve I just go back there
14:18
and watch them and just fascinated by it
14:20
but we'll install that for the customer
14:22
prior to their delivery and it'll all be
14:24
set up on the floor when they get there
14:26
I think it's something people should
14:28
start to take advantage of the can very
14:30
reasonably priced and we do a great job
14:31
with it that's fantastic well buddy
14:34
let's take our final break when we come
14:35
back we're going to talk about what the
14:37
Corvette itself goes through for PDI
14:40
prior to museum delivery that's coming
14:42
up next with Rod Keller here on Corvette
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your host Steve Garrett hey thanks once
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again for listening and watching
17:19
Corvette today the show that talks about
17:21
everything Corvette Corvette today is
17:23
brought to you by wheelcraft you want
17:25
your Corvette looking its best we'll
17:27
dress it up with bright Chrome black
17:28
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17:33
finishing they can refinish your wheels
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17:37
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today or call them at 833 639-
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4231 I'm your host Steve Garrett with me
17:46
is Rod Keller the new rhc delivery
17:48
manager at the National Corvette Museum
17:51
in this third and final segment we're
17:52
going to talk about what the NCM does to
17:54
your Corvette to get it ready for Museum
17:56
delivery Rod talk talk a little bit
17:59
about what your team does to each
18:00
Corvette once you receive it and you get
18:02
it prepped for Museum delivery yeah sure
18:05
Steve so it's a pretty simplistic
18:07
process in terms of we identify the cars
18:09
based off of the schedule for the week
18:12
and we will pull those cars up from our
18:13
stag area and deliver those to the PDI
18:16
department on whatever day is needed to
18:17
get the car we ideally like to get the
18:19
car prepped they're brand new cars so
18:21
it's washing it it's drying and its
18:22
interior clean it's windows clean it's
18:24
Wheels tires all of that prepped and
18:27
we'd like to get it out on the Boulevard
18:29
as quick as we can so that people can
18:30
see it on the webcams the team is very
18:32
conscientious of that but after they
18:34
finish the general prep of the cleaning
18:36
all then the next step is getting the
18:38
accessories added and we talked about
18:39
that earlier so depending on what the
18:41
customer is elected to add you may add
18:43
another hour or two hours three hours to
18:45
the process but once that's done we
18:47
finalize that the car is finalized for
18:50
prep it's inspected again then it'll go
18:52
out onto the Boulevard and be ready for
18:53
the customer delivery so it's really a
18:55
PDI process how many different checklist
18:58
items are on that schedule so it varies
19:00
by model type to be real honest with it
19:02
we a little bit different with z6s
19:04
convertibles coups and they take through
19:06
about a 15-step process just with the
19:08
initial cleaning piece the biggest
19:10
portion of it then is the accessories so
19:12
Mac will schedule that based off of what
19:14
is he got to do to the card does it need
19:16
to be up on the lift is it just going to
19:18
be a high-wing spoiler those are the
19:20
points now that come and they're added
19:21
in to the process and allows him to
19:23
schedule the amount of cars he can do on
19:25
a daily basis and that's what I was
19:27
going to ask you how long does it
19:29
usually take to do a PDI prep for a
19:31
Corvette on museum delivery and how many
19:33
cars are usually done in a day so the
19:35
prep process the general cleaning piece
19:37
of it you know again we're very
19:38
fortunate these are brand new cars so
19:40
it's not like they're dirty but we do
19:42
take a long time to make sure they're
19:43
perfect the washing interior cleaning
19:45
Tire prep Etc usually runs anywhere from
19:48
45 minutes to an hour and a half and
19:50
then you'll see the different time
19:52
frames associated with a different level
19:54
of accessories we had a car the other
19:56
day Steve that got almost every access
19:58
you could imagine it took the team about
20:00
3 hours to finish it so it's just going
20:02
to vary depending on the specific
20:04
vehicle yeah Rod I know you've got a
20:06
fantastic team talk about some of the
20:08
team members that prepare Corvettes for
20:11
Museum delivery wow I'm glad you asked
20:13
that Steve and I would say the highlight
20:15
of my job is certainly get to talk to
20:17
excited customers every day but more so
20:19
to watch this team work we've got an
20:21
incredible crew and they're certainly so
20:24
passionate about what they do the brand
20:26
is important to them the museum is
20:28
important to them but nothing's more
20:30
important to them than their customers
20:32
you know it kind of starts with really
20:34
Becky and Becky is just like the goto if
20:37
you need something answered or solved go
20:39
to Becky she'll know it she's the one
20:41
that reaches out to customers she's the
20:42
one that establishes their delivery day
20:44
she sends all the pre- delivery
20:46
information out to the customer that
20:47
includes things like where we recommend
20:49
you might want to stay if you decide you
20:51
want to use a Transport company here are
20:53
some of the ones we recommend and things
20:55
of that nature but she's our go-to there
20:57
and that's not only go-to with with the
20:58
customers we go to with all of our staff
21:00
in the building then when it gets down
21:01
to the actual preparation of the car Mac
21:04
is our PDI supervisor and again another
21:06
guy he can do anything to a vehicle it's
21:09
amazing to watch him work sometimes I
21:11
just watch him put on decals because his
21:13
touch and his ability to put stripes on
21:15
all just amazing to me then you come
21:17
down to our delivery host what a group I
21:20
can't say enough about them they spend
21:21
so much time prepping these cars they
21:23
make sure their paperwork is a macket
21:25
they make sure that the customer has
21:26
everything they need they want nothing
21:29
more than that customer to walk out with
21:31
a smile on their face and feel like this
21:33
experience was the greatest thing in my
21:35
car Associated life and they all devote
21:38
the time and the energy and the passion
21:40
to make that work it's a super super
21:42
good team Stephen it makes my day just
21:45
exciting to watch them work I know it's
21:46
a great team thank everybody on the team
21:49
because I know they do a fantastic job
21:51
you're right I'm sure they really care
21:53
about every customer that gets a museum
21:55
delivery and it shows with the
21:57
thoroughness of the rhc program it
21:59
really does it does buddy I know you're
22:01
just new to the job but I'm sure there's
22:03
been some unique requests with the rhc
22:06
program over the years what are some of
22:08
the out of the way out of the box type
22:10
of things that people have asked for
22:12
that are unique to the rhc delivery
22:13
program there is some uniqueness there I
22:15
think more than anything else the
22:17
uniqueness might flow around some of the
22:19
people we get a lot of high-profile
22:21
people love Corvettes and a lot of
22:23
high-profile people take Museum delivery
22:25
we don't brag about it they don't always
22:27
want to people know about it but it's
22:29
quite often that we have somebody pop in
22:31
and just want to look at the Corvettes
22:33
that'll catch you completely off guard a
22:35
lot of racing fans a lot of celebrities
22:37
you know and I think there's just some
22:39
uniqueness to the brand which causes
22:40
some excitement and then we get excited
22:43
when we see people come in and go this
22:44
person enjoys a car just like we do so I
22:47
think it's more unique personalities
22:49
more than unique experiences or unique
22:51
requests in that terms nice nice and I
22:54
know that the guy that was there before
22:56
you has been a stalwart for the Corvette
22:58
museum Shane web Shane did the rhc
23:01
manager job and I know he's still with
23:03
the museum isn't he he is thank goodness
23:05
it was one of the things I asked about
23:07
in my interview process to make sure
23:09
Shane was there because I'd seen his
23:10
names all over the forums deservedly so
23:13
Shane is a great great person he built
23:15
this has taken it to a whole another
23:17
level he has forgot more about the
23:19
process than most people ever know but
23:21
he's very humble but he's very
23:23
passionate and he's very customer
23:24
service focused we kid each other in the
23:26
facility when we start talking about
23:28
well yes Shane emailed me last night 2
23:29
a.m. or Shane sent me a text message at
23:32
4:00 in the morning that's just the way
23:34
he operates he Embraces that and he
23:36
fully committed to it and he's very
23:38
passionate made a decision to change in
23:40
a little bit of a different direction so
23:42
right now he's focused on finishing up
23:43
some of our photo albums and a couple
23:45
other things that are critical to the
23:46
museum success from a rhc delivery
23:49
standpoint but the thing I'm really
23:51
excited about for Shane is this job's
23:52
allowed him to spend more time with his
23:54
family he's got a very young family he's
23:56
a very dedicated father father so we're
23:58
really really excited to have him still
24:00
part of our team a big big part of our
24:02
team but also he's getting the ability
24:04
to do some things from a work life
24:06
balance that fits his needs currently so
24:08
great person and next time you're in I
24:10
certainly want to make sure you get to
24:11
spend some time with him you tell Shane
24:13
I said hi he's a great guy I've worked
24:15
with him before and I'm glad he's still
24:17
at the Museum so am I and before we go
24:19
Rod talk to me a little bit more about
24:21
the Raffles that are held at the Museum
24:23
because those come up all the time and
24:25
they're so cool yeah I tell it's one of
24:27
the best things we get experience Steve
24:29
we actually had raffle last week and
24:31
it's neat because we do it live and then
24:33
we call the customer and so the last two
24:35
they've actually picked up both
24:37
customers oh and the excitement their
24:39
voice when they realize that they've won
24:41
a brand new Corvette is something that's
24:43
really really exciting you know not
24:44
everybody's ready to jump in and make a
24:46
purchase a brand new C8 and I understand
24:48
that but something that I would
24:50
encourage everybody to do is they can go
24:51
to Corvette museum.org and they can take
24:54
part in the Corvette raffle and they can
24:55
take a chance on winning a brand new C
24:58
with that comes Museum deliveries oh so
25:00
we're certainly excited to make that
25:02
delivery to somebody that just got a
25:03
brand new Corvette winning it through a
25:05
raffle and it's just so much fun when we
25:07
do these and the people are so excited I
25:09
would encourage anybody maybe to take a
25:10
chance on that maybe if you have the
25:12
good luck you can get a car and a fee
25:14
Museum toiv there you go you know buddy
25:16
I never win anything I should be so
25:18
lucky to win a Corvette from the
25:20
National Corvette Museum yeah I could
25:21
tell you some of the statistics on this
25:23
but you probably wouldn't believe me but
25:24
it's fascinating so I would say anybody
25:26
take a chance on it because you have a
25:28
good chance of winning that's awesome
25:30
Rod thank you so much for being on
25:32
Corvette today I appreciate you taking
25:34
the time and I look forward to seeing
25:35
you at The Bash D thanks so much for
25:37
your time I appreciate talking about the
25:39
experience and talking about our
25:40
wonderful team and we definitely look
25:42
forward to seeing you when you get down
25:43
for the bash thanks again for listening
25:45
and watching Corvette today and be sure
25:47
to tell your family friends and other
25:49
Corvette enthusiasts about the Corvette
25:51
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26:39
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